Protecting the privacy of all individuals, and particularly students, using Mathspace is a priority for us. Details of how we do this are provided below.
Our Privacy Principles
- We abide by all Australian Privacy Principles outlined in the Privacy Act.
- We abide by all FERPA and GDPR requirements.
- We are committed to creating a safe and secure online environment for our users.
- We strive to be as open and transparent as possible. We have endeavoured to write this policy in a way that is clear and easy to navigate. It is important to us that our users can easily understand the personal information we collect about them and how we protect their privacy.
- We will never sell your personal information to third parties.
- We take the protection of your personal information very seriously, using the best of modern technology feasible for us to protect data and restrict unauthorised access to that information.
Collection of personal information
We take the information you provide to us very seriously, and we strive to put you in control of decisions around that information.
Mathspace collects the following information about you and your use of our services:
When you register for, browse and/or use our services, you may provide Mathspace with "personal information" (such as your full name, email address or a photograph) that can be used to identify you. You may choose to present that personal information to other users (generally your parents/guardians), if you submit a request for them to follow your progress. For students, your personal information is also presented to educators in your school or district.
Information about your use of our services and other user-provided information
We may collect usage information about your use of certain features of our services, such as the number of problems you have attempted, the number of videos you have viewed and the amount of time spent to complete a problem. This enables us to better tailor educational experiences that are most appropriate for you.
Information from integrated services
Information obtained from other users
We make available certain features on our services that allow other users to provide us with information about you. This information may include personal information. Generally, this occurs when teachers provide information relating to a student. For example, a teacher may register an account for their student and provide us with certain information, such as the student’s name and email.
We may collect and use information about your location (such as your country) to provide you with tailored educational experiences for your region, but we do not collect the precise geolocation of you or your device.
Mathspace uses personal information in the following ways:
To enhance our services and the services we provide
Mathspace uses the personal information you provide or that we collect to enhance our relationship with you and to operate, maintain, enhance and provide all of the features and services that we provide. Mathspace, for instance, remembers your recent activity so we can recommend the most appropriate content for you on your next visit. If you have given Mathspace consent, we may use your personal information to provide you with information about Mathspace’s features, services and other offerings that may be of interest to you. Under certain circumstances and if we obtain your consent (for example, if you submit a testimonial and agree to make it public), we may post your personal information on our website.
To understand how you and other users use our services
Mathspace uses any non-personally identifiable information that you provide or that we collect from users in an aggregated format to understand and analyse the usage trends, learning behaviours and preferences of our users, to improve the way our services work and look, and to create new features and functionality.
Ownership of student data
In addition to presenting student data within our service we provide Schools the ability to download data of student activity on our Services to a CSV file. This data is owned by the School and continues to be the property of and under the control of the School.
Any user may request a deletion of account details at any time. School administrators may also request a deletion of account details at any time on behalf of their School users. In such cases we will first allow the school to download any data to a CSV file for their ownership. We will then proceed to delete any personal data including names, emails and School name from our database. We will maintain deidentified transactional data for the purposes of improving our adaptive recommendations to all users which is a core part of our service.
For all account deletion requests we may continue to store data on our backup databases for a period of up to 90 days as part of our regular backup processes for restoring user data in case of emergency.
To provide a personalised learning and high-quality experience for our users, we may use various technologies that automatically record certain technical information from your browser or device, including standard log files, or web beacons. This technical information may include your internet protocol (IP) address, device or browser type, internet service provider (ISP), referring or exit pages, clickstream data, operating system and the dates and times that you visit our website. We do this to better understand how our users are using our website so we can improve site functionality and the services we offer you.
Like most websites, whether or not you are a registered member, we may send one or more cookies – small text files containing a string of alphanumeric characters – to your computer. Cookies remember information about your activities on a website and enable us to provide you with a more personalised learning experience. Mathspace may use both session cookies and persistent cookies. A session cookie disappears automatically after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our website. You can, however, remove a persistent cookie at any time. Please review your web browser "Help" file to learn the proper way to modify your cookie settings. However, without cookies you will not have access to certain services and features on our website.
Mathspace WILL NOT sell, trade or assign any unaggregated personal information that it collects to third parties. We, however, may aggregate the information that we collect from users of our website to create demographic profiles and performance profiles regarding the progress of students who use our services.
We may be required to disclose personal information in response to lawful requests, such as subpoenas or court orders, or in compliance with applicable laws.
Access and update your personal information
You can access the personal information we hold about you in a human readable and/or industry standard format. We also provide facilities on our services for you to update your personal information. If you cannot find a way to update certain personal information yourself, or if you think that any personal information we hold about you is inaccurate, contact us and we will take reasonable steps to ensure that it is corrected.
You can request to have your personal information permanently deleted from our services. Please allow 90 days from the date of the request for removal from our services and those of our third parties to be completed.
Mathspace uses a combination of physical, managerial and technical safeguards designed to preserve the integrity and security of your personal information and other information we store in connection with our services.
We review our data security and privacy policies annually to ensure they are effective, reasonable, and meet regulatory requirements.
Third party service providers
Mathspace works with third party service providers with agreements that ensure that our data security and privacy requirements are protected.
Our third-party service providers allow us to provide the best possible service to our users such as Intercom for customer support, Google Analytics to understand our website usage and New Relic to monitor the performance of our servers. We also permit a variety of third-party service providers to collect information from visitors to the adult-directed areas of our site for the purpose of providing us with advertising-related services such as reporting, attribution, analytics, market research, and ad optimization. These third parties include: Google Search Ads, Facebook, LinkedIn, HotJar, and LeadFeeder.
In order to further protect the privacy of our visitors and users, Mathspace chooses not to partake in any retargeting or remarketing advertising campaigns due to the type and nature of personally identifying information collected necessary to run such marketing efforts.
Mathspace also relies on YouTube to display video content on our sites and platform. YouTube uses tracking technologies which could be present in the videos that appear on our sites and platform. These tracking technologies could collect information from your browser when you view these videos, including device identifiers and/or cookie ID’s. This information is collected directly and automatically by YouTube and its partners, and Mathspace does not participate in these data transmissions. Mathspace does not provide any Personal Information, such as user names, to YouTube. We also utilize Google’s “child-directed treatment” tag on any video directed towards a child / student audience.
Our web application is hosted and its data, including personal data, is stored in Australia. We abide by the Australian Privacy Act and the Privacy Principles governing data collection in Australia, as well as state-specific requirements, such as NSW Government Information Classification, Handling and Labeling Guidelines. For more information, please refer to AWS Compliance Programs.
Making a complaint
If you think we have breached any laws relating to privacy, or you wish to make a complaint about the way we have handled your personal information, you can contact us using the details set out below (under "Contact Us"). Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.